You can place products in the shopping cart via the "add to cart" button. For products with multiple packaging options, click on "select options". You can also opt for quick viewing, via a pop-up you immediately make your choice.
How can I order?
How can I pay?
You can pay with us in different ways. Through our payment provider, we offer payment options for almost all countries in Europe.
Whatever method you use, you always pay safely and securely.
At PaperCenter you can pay via:
iDEAL : simply via your own bank, via the site or app of your bank.
Credit card : via the most common credit cards, payment is possible with us.
Gift card : we accept the VVV Gift Card.
We have always paid afterwards in the past, but times are changing and unfortunately the reliability in making payments as well.
We only do this in exceptional cases, please contact us for the possibilities.
How do I change my order?
You can change your order if it has not yet been shipped, you can do so by mail or call us on +31(0)598 - 38 27 40. Cancellation is only possible if your order has not yet left our warehouse. Has your order already been shipped? Then you can refuse it at the door or return it. Before you want to return an order, please contact us first.
Is my product in stock?
All items that can be ordered are in principle in stock in 1 of our warehouses. It is possible that it is not possible on the site to put the desired number in the shopping cart, that has to do with the available stock. If you try a different quantity, it will often succeed.
If you still want to know whether a product is in stock, please contact us.
Return
It may happen that you want to return an order. Perhaps because you do not like the product or maybe there is another reason why you would not want the order anyway. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately 7.25 per package, for the exact rates consult the website of your chosen carrier. If you make use of your right of withdrawal, the product with all accessories supplied must be returned to PaperCenter in its original condition and packaging. To exercise this right, please contact us at info@paper.center. We will then refund the order amount due within 14 days after registration of your return provided that the product has already been returned in good order.
If the product is damaged or the packaging is more damaged than necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged when returning.
Exchange product?
Do you want to exchange your product? That's not a problem at all. You can contact info@paper.center for this. However, you do bear the costs for returning the product yourself."
I have provided the wrong delivery address!
Accidentally passed on a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.
Shipping costs
Shipping costs are different per country and can be found below together with the delivery time per country.
For orders over € 100,- incl. VAT is not refunded in the Netherlands, Belgium and Germany.
What does the status no longer available mean
This means that the product is no longer produced and is no longer in stock. If an alternative is available, we will refer you to it.
What is a watermark?
The watermark is variation in the thickness of the paper, causing light and dark shades to appear when the paper is held against the light. The watermark can often also be felt on the surface of the paper. Watermarks are intended to prevent the counterfeiting of official papers.
When can I expect my order?
At PaperCenter, together with our delivery partners, we do everything we can to ship the order as quickly as possible. We strive to ship the order the same day, provided that it is received by us before 12:00.
Because we deliver from multiple warehouses in Europe, the delivery time can vary from 1 to 3 working days. Items that are not in stock will be on the road a little longer. It is therefore possible that your order consists of several deliveries.
Your order has been shipped if you have received an e-mail with Track & Trace information. Keep an eye on this e-mail for the most up-to-date information.